Terms & Conditions

Effective Date: 1st October 2026

Welcome to ChotuPlanet.com. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General

  • ChotuPlanet.com provides an online platform for purchasing various products.
  • By placing an order, you confirm that you are at least 18 years old and legally capable of entering into contracts.
  • These Terms & Conditions, together with our Privacy Policy, govern your use of the website.

2. Orders and Payment

  • Orders can be placed online via our website.
  • Payment methods accepted: Easypaisa, JazzCash, MasterCard, Visa.
  • All payments are processed securely via trusted payment gateways.
  • Prices displayed on the website are in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to refuse or cancel orders due to stock unavailability or incorrect pricing.

3. Pricing and Taxes

  • Product prices are subject to change without prior notice.
  • Additional charges such as delivery fees will be clearly displayed at checkout.
  • GST and other applicable taxes are included in the final amount or indicated separately where required.

4. Shipping and Delivery

  • Delivery Charges: Flat Rs.200 per order.
  • Delivery is generally completed within the timeframe specified at checkout.
  • ChotuPlanet.com is not responsible for delays caused by courier services or incorrect delivery information provided by the customer.
  • We use reliable courier partners such as PostEx to deliver orders.

5. Returns, Refunds, and Cancellations

  • Easy 7 Days Returns: You can request a return within 7 days of receiving your order.
  • Refunds will be processed to the original payment method once the returned item is received and inspected.
  • Items must be in original condition, unused, and with all packaging intact.
  • Certain items may not be eligible for returns (e.g., personalized or perishable items) – if applicable, this will be mentioned on the product page.
  • Orders can be cancelled before shipment. Once shipped, the order will follow the standard return process.

6. Intellectual Property

  • All content on ChotuPlanet.com, including text, images, logos, and design, is owned by or licensed to ChotuPlanet.com.
  • Users may not reproduce, distribute, or use any content without explicit permission.

7. User Responsibilities

  • Customers must provide accurate and complete information when placing orders.
  • Users agree not to misuse the website for any unlawful purpose, including hacking, spamming, or transmitting viruses.

8. Limitation of Liability

  • ChotuPlanet.com is not liable for any direct, indirect, or consequential losses arising from the use of the website or purchase of products.
  • We do not guarantee that the website will be error-free or uninterrupted.
  • Delivery timelines are estimates; delays by courier services are outside our control.

9. Governing Law and Jurisdiction

  • These Terms & Conditions are governed by the laws of Pakistan.
  • Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Pakistan.

10. Changes to Terms

  • ChotuPlanet.com reserves the right to update or modify these Terms & Conditions at any time.
  • Updated terms will be posted on this page with the effective date.
  • Continued use of the website after changes constitutes acceptance of the updated terms.

11. Contact Information

For any questions, complaints, or concerns regarding these Terms & Conditions, please contact us at:

Email: info@chotuplanet.com